Returns & Refunds
Simple Support for a Better Shopping Experience
At dodlsmfejc™, we want you to feel confident when shopping with us. If something is not quite right with your order, this policy explains how returns, exchanges, and refunds are handled in a clear and convenient way.
1. Return Window 📦
We accept eligible return requests within 30 days after your order is delivered.
To be considered for a return, the product should meet the following conditions:
✔ The item has not been used
✔ The product is in its original condition
✔ Original packaging, labels, or tags are included when applicable
✔ A receipt, order confirmation, or other proof of purchase is provided
Items returned in used, damaged, incomplete, or altered condition may not qualify for approval.
2. How to Request a Return ✉️
To begin a return request, please contact our support team first:
Email: service@mokjjel.com
Phone: (888)431-2667
Please include your order number and a brief explanation of the reason for return. Once your request is reviewed, we will provide the next steps if the return is approved.
⚠️ Please note: Items sent back without prior approval may not be accepted or processed.
3. Damaged, Defective, or Wrong Items 🚨
Please inspect your package as soon as it arrives.
If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible. To help us resolve the issue faster, please include:
- Your order number
- A clear description of the issue
- Photos of the product and packaging, if available
After review, we may offer a replacement, refund, or other suitable solution.
4. Items That May Not Be Returned 🚫
Certain products may be excluded from returns for safety, hygiene, customization, or promotional reasons.
Non-returnable items may include:
❌ Perishable goods, such as food or beverages
❌ Customized or personalized products
❌ Gift cards
❌ Final sale items
❌ Promotional or clearance products, unless required by applicable law
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchange Guidance 🔁
For the fastest exchange process, we recommend the following:
- Contact us to request a return for the original item
- Wait for return approval and instructions
- Place a new order for the replacement product
This helps ensure the item you want is available and allows your replacement order to move through checkout smoothly.
6. EU Customer Cancellation Rights 🌍
For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it.
To qualify, the item should be:
✔ Unused
✔ In its original condition
✔ Returned with original packaging when applicable
✔ Accompanied by proof of purchase
This right may apply in addition to our standard 30-day return policy.
7. Refund Processing 💳
After we receive your returned item, it will be inspected before a refund decision is made.
If approved:
✅ Refunds will be issued to the original payment method
✅ Processing may take up to 10 business days after approval
✅ Your bank or card provider may require extra time to post the refund
If more than 15 business days have passed after your refund approval and you still have not received it, please contact us at:
8. Return Shipping & Address 📍
A return must be approved before the item is shipped back. If your request qualifies, we will provide return instructions and, when applicable, a return shipping label.
Return Address:
John Boos & Co., Inc.
3601 S Banker St
Effingham, IL 62401
United States
Please do not send products to the return address without receiving confirmation from our support team first.
9. Our Commitment 🤝
dodlsmfejc™ is committed to making the return and refund process fair, clear, and easy to follow. We appreciate your trust and will do our best to provide helpful support whenever you need assistance.